Items purchased at full price can be exchanged for store credit or another item. If the exchanged item is of greater value, the difference must be paid by the customer. If the exchanged item is of lesser value, the difference will be issued in the form of a store credit.
Items purchased on sale or during a promotion cannot be exchanged or refunded unless it is deemed faulty. Refer to faulty items below for remedies applying to major and minor faults.
Where items are specified to be hand made by artisans; no two pieces are identical. Minor variation in colour, design, size and finish may occur. These variations are unique to hand-made products and are not eligible for refund or exchange claims.
If the goods are deemed to have a major fault and is unfit for its original purpose, you can choose between a refund, exchange or store credit.
If the goods are deemed to have a minor fault, you will be offered a replacement or an exchange for another item. The remedy offered is based on the nature of the fault and stock availability.
HŌMU must be informed of the faulty item in writing within 48 hours of receiving the item.
Claims must include the invoice number, item code, item description, photograph and reason. HŌMU will assess the claim and provide instructions on next steps. Please do not take actions to return item(s) until you have been contacted by a HŌMU team member.
Email firstname.lastname@example.org to start your online refund or exchange.
Where an item is made-to-order, this means that your order has been made especially for you. Because of this, we do not take cancellations on made-to-order or offer refunds unless the item is deemed to have a major fault.